Private Label on Your Eyewear

Gallery

Great flexibility in developing a private label When ordering smaller (but reasonable) quantities. Private label collections from our existing range can be delivered in 5 to 10 working days, depending on artwork, printing etc. Specifically designed private label production takes … Continue reading

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RETURNS & REFUNDS

RETURNS & REFUNDS

At Optician Club, your satisfaction is 100% guaranteed.
If you’re ever dissatisfied your merchandise for a reasonable reason within 14 days of receipt of shipment, we will provide you with a full replacement or a full refund. Please contact us to arrange a refund or replacement following the instructions below.

  • Unworn Frames: Includes any item that is in new condition, still contains the original tags, and is in the original packaging (if any). Returns will be not allowed if the spectacle frames exhibit any obvious signs of wear or are not in the condition in which they were received. All original packaging and materials including boxes, manuals, and any other materials in the original shipment must be returned with your merchandise.
  • Defective Frames: Returns for manufacturer defects will be accepted. All original packaging and materials including boxes, manuals, and any other materials in the original shipment must be returned with your merchandise.
  • Incorrect Frames: Contact us or the seller via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered.

Please contact your Region Account Manager to request a refund or replacement for items mailed to your stores.

Common Questions About Returns and Refunds

How do I send back returned items?
I am sorry that you will pay for the postage of your return. Depending upon what you’re returning, we let you know how to return the items.

How soon should I expect to see a credit from Optician Club?
Once a refund has been credited to your account we’ll send you an email notification. You will see the credit on your next 1-2 billing statements depending on how quickly the credit card processors update their systems.

Can I cancel an order I’ve placed but haven’t received?
Unfortunately, we cannot cancel or adjust any mailed orders. If you believe that you’ve placed an order in error, please contact Region Account Manager.

 

Posted in FAQ